Terms and Conditions

Terms and Conditions for Cab Usage

The customer shall ensure that he/she will not indulge in any of the following activities while in a taxi:

• Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state, misbehaving with other passengers or the driver, causing a nuisance, or littering the Taxi.
• Soiling or damaging the seats and/or any other interiors of the Taxi, or misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi.
• Asking the driver to board more passengers than the seating capacity in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
• The Company encourages all its customers to take full responsibility for their items. In case of lost items inside the taxi/cab during the journey, the Company will try to locate the items on a “best-effort” basis but is not responsible for loss or damage.
• If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform the Company of the same in writing within 12 hours of using the taxi or the Services of the Company.
• The quotation is subject to variation of rates due to statutory levies, hikes in fuel prices, and the availability of vehicles at the time of confirmation.
• Cab and driver details will be updated by Email & SMS one day prior. If not received before 1900 hrs, please call us.
• Start / End Km and hours are calculated from garage to garage. Parking, toll and entry permit fees are to be paid by the customer if not specified.
• Working hours of drivers are normally 8 – 10 hours for package tours, but are limited to a maximum of 6:30 PM in hill stations.
• The Duty Slip is to be filled in by the customer. No disputes will be entertained after completion of the trip.
• Any deviation from the itinerary for package tours has to be settled by the guest directly.
• Under no circumstances should the driver be forced to go beyond the normal speed allowed by the Indian Motor Vehicles Act.
• Customers are requested to be on time for departure transfers. We will not be responsible for delays caused by traffic jams or roadblocks.
• If the trip ends beyond 10 PM (midnight) or starts before 6 AM (morning), additional driver allowance will be charged.
• Electrical items such as TV, music systems, etc. might create problems as they are external equipment and are not part of the rate given.
• The number of days in the trip will be calculated on the basis of calendar days and not 24 hours from the pick-up time in case the vehicle is hired for a specific 24-hour duty.